Support

NJ Cloud Based Phone Systems Training and Support R-19 Monmouth County NJ

 

NJ Cloud Based Phone Systems Training and Support

Many NJ cloud based phone systems providers just send out a box of phones and leave it up to the customer to set up the phones and train themselves, while offering minimal support for issues that arise in the future.  At R-19, we are dedicated to servicing our NJ cloud based phone systems customers every step of the way.  Not only will we come out to the customer site to set up the phones and train the staff, we offer full support for any issues that might arise in the future. In order to ensure customer satisfaction, we take the time to train the customer on the use of the phones and web portal to make sure that they are comfortable and confident with their new technology.

R-19’s Dedicated Staff is Here to Help

Our NJ cloud based phone systems customer service representatives are experienced, knowledgeable, and easy to deal with.  R-19’s  team of technicians are are always available to resolve any issues that you might have or answer any questions.  Being that our solutions are cloud based, most issues can be quickly resolved remotely by one of our technicians.  Our Z-90 Quality of Service (QOS) router that we install with each solution allows us to monitor, identify, and resolve issues remotely with ease.

If issues do arise that cannot be fixed remotely, we have no problem sending a technician out to the company site to fix the problem.  With a quick response time, one of our experienced NJ cloud based phone systems technicians is there for you when you need them.  This level of support is not offered by many other VoIP providers.  R-19 focuses on retaining customers by offering quality products and services with the best support possible to ensure that our customers are satisfied every step of the way.  At R-19, quality service is our policy.