A Name You Can Trust
R-19 is a division of Hytec Telephone which is a phone company based out of Manasquan NJ that has built a great reputation over the past 29 years for providing quality products and services to their customers at competitive prices. As a traditional PBX provider, Hytec Telephone has serviced thousands of satisfied customers over the past 29 years. R-19 brings that same level of quality and service to our hosted and SIP customers.
Support You Can Count On
Many Hosted VoIP providers just send out a box of phones and leave it up to the customer to set up the phones and train themselves, while offering minimal support for issues that arise in the future. At R-19, we are dedicated to servicing our customers every step of the way. Not only will we come out to your site to set up the phones and train your employees, we offer full support for any issues that might arise in the future. Our customer service representatives are experienced, knowledgeable, and easy to deal with. If issues do arise that cannot be fixed remotely, we have no problem sending a technician out to your site to fix the problem. At R-19, quality service is our policy.
Reliability
R-19 uses state of the art technologies and service providers to ensure that your business is backed by the best the industry has to offer. Each install is equipped with our Z90 Quality of Service router that prioritizes voice traffic to ensure that your calls are are the best quality. In case of a power outage or loss of internet, calls are automatically routed to a cell phone or group of cell phones through an auto attendant to make sure your customers can always reach you. Also, R-19 servers are centrally managed at highly redundant facilities to reassure that you always have service.
Value
R-19 focuses on delivering the highest value possible while still remaining very competitive with our pricing. For companies replacing their traditional phone service, we can save them up to 50% off their current phone bill by switching to R-19. What really sets R-19 apart from the competition is the level of quality and service we offer for the prices we quote. Every business demands the most value for the money, and R-19 is unwaveringly focused on delivering the best value for our customers.
